Navlire

Flexible online education with group sessions and individual support for learners who want to study at their own pace.

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Refund Policy

Last Updated: February 1, 2025

At Navlire, we are committed to providing high-quality online educational services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our educational programs, courses, and sessions.

1. General Refund Principles

We understand that circumstances may change, and we strive to be fair and reasonable when processing refund requests. Refunds are evaluated on a case-by-case basis according to the guidelines outlined in this policy.

2. Eligibility for Refunds

2.1 Group Online Sessions

Refund requests for group online sessions must be submitted according to the following timeframes:

  • Full Refund: Requests made more than 7 days before the scheduled session start date
  • 50% Refund: Requests made between 3 and 7 days before the scheduled session start date
  • No Refund: Requests made less than 3 days before the session start date or after the session has commenced

2.2 Individual Private Sessions

Refund requests for individual private sessions must be submitted according to the following timeframes:

  • Full Refund: Requests made more than 48 hours before the scheduled session
  • 50% Refund: Requests made between 24 and 48 hours before the scheduled session
  • No Refund: Requests made less than 24 hours before the session or after the session has commenced

2.3 Course Packages and Learning Paths

For multi-session courses or personalized learning paths:

  • Full Refund: Requests made within 7 days of purchase and before completing more than 10% of the course content
  • Partial Refund: Calculated on a pro-rata basis for unused sessions or modules, minus an administrative fee of 15%, if requested before completing 25% of the course
  • No Refund: After completing more than 25% of the course content or 30 days from purchase date, whichever comes first

2.4 Subscription Services

For recurring subscription-based access:

  • Monthly subscriptions may be cancelled at any time, with no refund for the current billing period
  • Annual subscriptions may be cancelled within 14 days of initial purchase for a full refund
  • After 14 days, annual subscriptions are non-refundable but will not renew at the end of the term

3. Non-Refundable Items

The following items and services are non-refundable:

  • Completed sessions or courses
  • Downloaded digital materials or resources
  • Certification fees or exam costs
  • Administrative or processing fees
  • Special promotional or discounted offerings marked as non-refundable at time of purchase
  • Third-party services or materials purchased through our platform

4. Technical Issues and Service Interruptions

4.1 Platform Technical Difficulties

If you experience technical difficulties that prevent you from accessing or completing a session due to issues with our platform:

  • Report the issue to our support team at [email protected] or call +27116823104 immediately
  • We will work to resolve the issue promptly or reschedule your session at no additional cost
  • If the issue cannot be resolved, a full refund or credit may be issued at our discretion

4.2 User Technical Difficulties

Technical issues arising from your internet connection, device compatibility, or other factors outside our control do not qualify for automatic refunds. We will provide reasonable technical support to help resolve such issues.

5. Instructor Cancellations

If an instructor cancels a scheduled session:

  • You will be offered a rescheduled session at a mutually convenient time
  • If rescheduling is not possible, a full refund will be issued
  • Alternative arrangements with another qualified instructor may be offered

6. Refund Request Process

6.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at [email protected]
  2. Include your full name, order number, and reason for the refund request
  3. Provide any relevant documentation or details supporting your request
  4. Submit your request within the applicable timeframe as outlined in this policy

6.2 Processing Time

Approved refund requests will be processed as follows:

  • Review and approval within 5 business days of receiving your request
  • Refunds issued to the original payment method within 7-10 business days after approval
  • You will receive confirmation via email once the refund has been processed

7. Special Circumstances

7.1 Medical or Emergency Situations

We understand that unexpected medical emergencies or personal circumstances may arise. In such cases:

  • Contact us as soon as possible with documentation of the situation
  • We may offer session credits, rescheduling options, or refunds at our discretion
  • Each situation will be evaluated individually with compassion and fairness

7.2 Dissatisfaction with Service Quality

If you are dissatisfied with the quality of instruction or course content:

  • Contact us immediately to discuss your concerns
  • We will work to address the issue through alternative instructors, additional resources, or other accommodations
  • Refunds may be considered if the issue cannot be satisfactorily resolved

8. Credits and Alternative Arrangements

In some circumstances, we may offer account credits or alternative arrangements instead of monetary refunds:

  • Credits can be applied toward future sessions, courses, or services
  • Credits are valid for 12 months from the date of issuance
  • Credits are non-transferable and cannot be redeemed for cash

9. Chargebacks and Payment Disputes

We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback with your payment provider. Initiating a chargeback without first attempting to resolve the issue with us may result in:

  • Suspension of your account and access to services
  • Inability to process future refund requests
  • Additional administrative fees if the chargeback is found to be unwarranted

10. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website at navlire.pro. Your continued use of our services after any changes indicates your acceptance of the updated policy. We encourage you to review this policy periodically.

11. Contact Information

If you have questions about this Refund Policy or need to request a refund, please contact us:

  • Email: [email protected]
  • Phone: +27116823104
  • Address: Sandown, Sandton, 2031, South Africa

Thank you for choosing Navlire for your educational needs. We appreciate your trust and are committed to providing you with exceptional learning experiences.